Apollo RV Roadside Assist reserves the right to withdraw service where use is excessive due to lack of regular maintenance or the failure to rectify any ongoing fault.

An excess will apply to tows more than your coverage limits. Quotes for the excess can be provided upon request at the time of the call for assistance.

Apollo RV Roadside Assist reserves the right to amend its “Exclusions and limitations” of policies without prior notice.

Free service will only be provided on private property or on public roads which are accessible by normal two-wheel drive vehicles. Call Outs will not be provided where the caravans are off-road including but not limited to where the caravan is located on forestry or logging tracks, creek beds, beaches or mountains. Service can be refused, or excess charges may apply in the following situations.

• Caravans that require specialist or heavy equipment for removal, extraction from multi-story or underground car parks, are bogged or are not within easy reach of a public road.
• Caravans already at a repairer and caravans which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage.
• Caravans over 3.5t gross weight.
• Ferry barge costs, freight costs, including tolls and sea crossings.
• Apollo RV Assist will not be liable for increased/ additional costs and expenses as a result of a breakdown in a remote location.
• Service may be refused for unregistered caravans and caravans deemed not to be roadworthy or non-compliant with the relevant Australian Design Rules.
• Repeated excessive call-outs due to owner related faults, aftermarket accessories, caravan neglect or abuse, as reasonably determined by Apollo RV Roadside Assist or its contractors, including pre-existing faults and breakdowns caused by a non-authorized repairer.
• Apollo RV Roadside Assist at its discretion may refuse service or suspend/cancel an owner's membership if they are deemed abusive, threatening or violent towards Apollo RV, Apollo RV Roadside Assist staff or its contractors or attempts to receive service by deception or has any excess owing for previous call-outs.
• In the event that an owner requests their caravan be broken into, whether to recover keys/belongings, Apollo RV Roadside Assist or its contractors will not accept responsibility or liability for damage that may occur as a result.
• There may be instances, in remote/rural areas, where a provider is not available to assist with a breakdown or roadside assist request. In these rare instances the driver will be required to arrange their own rescue at their own cost.